Terms & Conditions

These Terms & Conditions apply to every visit to this website and every order placed with NANI & Co., whether you pay online or choose Cash on Delivery (COD). By placing an order you confirm that you have read, understood and accepted them. If you do not agree, please do not place an order.

Our pickle is made in small batches by hand, using natural ingredients, without artificial preservatives, colours or chemicals.

Because it is natural and handmade, colour, taste, spice level, texture, size of pieces and oil level can differ from batch to batch and from the photos on this website. Oil rising to the top or settling, and pieces softening over time, are normal and are not defects. Photos are for illustration only.

All ingredients are printed on the jar label, including groundnut (peanut) oil. Please read the label before buying or eating, especially if you have a food allergy, are pregnant, or have a medical condition such as high blood pressure. Pickle is naturally high in salt, oil and spice; please eat it in moderation.

We are not responsible for any reaction to an ingredient that is declared on the label or on this website.

Best before / Use by: 6 months from the date of manufacture, as printed on the jar, only if the jar is stored as explained in the next part. Do not eat the pickle after the Use By date.

The shelf life does not apply to a jar that has been kept in heat or sunlight, exposed to moisture, opened with a wet or used spoon, left open, or handled in any way other than as advised.

Because there are no preservatives, how you store the jar after delivery decides how long it stays good. Please follow these rules:

• Keep the jar in a cool, dry place, away from direct sunlight, heat and the stove.

• Never keep it in the sun, in a hot vehicle, near a window in the afternoon or in any hot place.

• Refrigeration is good. Once refrigerated, keep it refrigerated. Moving the jar again and again between cold and heat creates moisture and spoils the pickle.

• Always use a clean, completely dry spoon. Never let water, a wet spoon or a used spoon touch the pickle.

• Close the lid tightly after every use and keep the pieces covered with oil.

Any fungus, mould, change in smell, colour or taste, or spoilage caused by heat, sunlight, moisture, a wet or used spoon, an open lid or any other storage or handling after delivery is the customer’s responsibility and is not covered by any replacement, refund or claim.

All prices are in Indian Rupees (₹) and include applicable taxes.

Prepaid orders (UPI, card, net banking, wallet): FREE delivery + 5% OFF, or the offer shown at checkout at that time.

Cash on Delivery orders: a COD / delivery charge applies and is shown at checkout before you confirm.

Offers and prices can change or end at any time without notice, apply only to orders placed while they are live, and cannot be combined unless clearly stated. Payments are processed securely by our payment partner, Cashfree Payments; we never see or store your card or UPI details. If an order is placed at an obviously wrong price because of a technical error, we may cancel it and refund any amount paid.

An order is confirmed only when you receive our confirmation. We may decline or cancel any order, for example if stock runs out, the pin code cannot be served, the details look incorrect or fraudulent, or the price was wrong; in that case any amount you paid is refunded in full.

You may cancel an order before it is dispatched by contacting us. Once dispatched, an order cannot be cancelled.

We deliver to serviceable pin codes in India through courier partners. Delivery dates shown are estimates. Delays caused by the courier, weather, strikes, holidays or other events outside our control are not a reason for cancellation or refund once the order has been dispatched.

Please give a correct and complete address and a phone number that can be reached. If delivery fails because the address is wrong or incomplete, the phone is unreachable or nobody is available to receive it, any re-delivery charge is payable by the customer.

Please check the parcel when it arrives. Do not accept a parcel that is visibly damaged, leaking or tampered with.

COD is a convenience, not a right. We may turn off COD for any pin code, phone number, address or customer at any time.

Please choose COD only if you will accept the parcel. If a COD order is refused, not accepted, or returned undelivered for any reason that is not our fault, the forward and return delivery charges are payable by the customer. We may ask you to pay these charges before accepting any future order, and we may allow only prepaid orders for your number or address.

Pickle is a food product. For hygiene and safety, opened or used jars cannot be returned or exchanged, and we cannot accept returns for change of mind, taste preference or spice level.

We will replace the product or refund you only if the jar arrives broken or leaking, you receive the wrong product, or the product is spoiled on arrival.

To claim, contact us within 48 hours of delivery with your order number, clear photos and an unboxing video that starts from the sealed parcel and shows the problem. Claims without this proof, or made after 48 hours, cannot be accepted. We may ask you to send the product back before we approve a claim.

If we accept a return for any reason that is not our fault, the return delivery charge is payable by the customer. COD / delivery charges are not refundable. Approved refunds are made to the original payment method (for COD orders, to the bank account or UPI ID you give us) within 7–10 working days.

To the fullest extent allowed by law, our total liability for any claim about an order is limited to the price you paid for that product. We are not responsible for any indirect or consequential loss, or for any problem caused by: storage or handling that is not as advised, eating the product after its Use By date, mixing it with other food, an allergy or reaction to a declared ingredient, or any other misuse.

Nothing in these Terms takes away any right you have under Indian law that cannot legally be excluded.

We use your name, phone number, email and address only to take, deliver and support your order, to verify your phone number through our checkout partner (OTP), and, if you agree, to send you updates and offers. We do not sell your personal information. Payment details are handled by Cashfree Payments. To update or delete your information, contact us.

All content on this website, including text, photos, the name and logo NANI & Co. and the label design, belongs to NANI & Co. and may not be copied or used without our written permission.

We may update these Terms at any time. The version on this page when you place your order applies to that order. These Terms are governed by the laws of India, and the courts at Surat, Gujarat have exclusive jurisdiction.